Advisory Panel Member Profile
Sr. Director, Quality Improvement and Stars Operations
Areas of Expertise
Data driven analytics and innovative design, scaling, customer experience, Medicare Advantage, health plan operations, organizational leadership, strategy, change management and process improvement, healthcare, clinical expertise
Julianne Eckert is the Senior Director of Quality Improvement and Stars Operations at Clover Health, a healthcare company using technology to improve health outcomes, where she is responsible for creating organizational data driven innovative strategy that breaks the traditional model of healthcare to make it easier for providers and patients to deliver and receive healthcare.
She has spent her life using her personal and career experiences to help drive her mission as a patient advocate by driving health plan quality improvement strategy to prevent vulnerable populations from falling through the cracks by designing data and forward thinking programs that enable patients to easily navigate the complex matrices of healthcare and insurance. As a Registered Nurse (RN), daughter and friend, she has seen first hand how people find it difficult in understanding how to care for themselves in a way that helps optimize their health outcomes or understanding their insurance benefits. She understands and has worked closely in designing strategies that bring care to patients in an easy and consumable format which breaks the traditional model of the patient seeking out the doctor for care. While her focus is on preventative care and ensuring safe and successful transitions between different levels of care, she also heavily focuses on improving patient experience with their health plan, providers and the services that they receive.
She understands that there is no single strategy that works for everyone and may even look different from one county to the next, so she continues to drive herself and her teams using root causal analysis and data driven insights to better understand populations and their unique needs to provide the most comprehensive program that touches every patient, not just “most” patients. She has sweeping subject matter experience in CMS innovation models, Stars program, NCQA HEDIS/CAHPS, as well as, national and international leadership in driving laser focused strategies to improve health plan performance and member outcomes/experience.
She received her Bachelor’s in Nursing at Barnes Jewish Goldfarb College of Nursing and is currently completing her MBA at University of Texas. She holds multiple certifications in Organizational Change Management, Case Management and Managed Care. She is an avid mentor and career coach believing it is her mission to develop our next generation of leaders. She has also presented at Texas HHSC, EQRO conferences for her work in using data to make CAHPS/Member Experience scoring actionable.
Julianne is currently in Austin, Texas where she lives with her husband raising their two young daughters.