Advisory Panel Member Profile
Vice President Operations
Areas of Expertise
In my role, I manage complex operations, particularly in the pandemic environment. From human resource needs to patient-focused care and to servicing clients, I need to be creative and thoughtful to find the best sustainable solutions while being a steward of resources. Design thinking leadership insights have to be innovative initiatives as e live in a new world. Thinking outside of the box is necessary to only to survive this economy, but to move the organization forward.
Pam is the Senior Living Division Vice President, Operations covering 70 Senior Living communities in Pennsylvania, Maryland, Long Island, Ohio and Michigan. Primarily in the For-Profit P&L operations.
Pam’s experience includes Healthcare and Seniors Food & Nutrition Services and Environmental Services and Healthcare Laundries within the Sodexo family since 1991. As a visual learner and life-long learner, she was able apply experiences to solve problems as well as anticipate upcoming concerns. The trust and value clients place in pam and her organization are evidence that design thinking is highly valued.
One of Pam's clients was New York City Health + Hospitals, a $7.2 billion public benefits corporation. During this 10-year engagement, Pam participated in the development of New York City’s Food Standards Policy, in partnership with Mayor Bloomberg's office. At the time, these new population health standards targeted New York’s growing obesity epidemic. This was the first-ever Mayoral Executive Order mandating food operations in a large city to cut trans fats, saturated fat, sodium and sugar to help improve quality of life for its citizens.
Some of Pam’s accomplishments include various area awards for financial management, business growth awards, certified Hospitality Trainer and preceptor for clinical nutrition students. A strong advocate of training and development opportunities for employees and building diverse and inclusive workplaces, Pam currently participates in several networking groups, Stop Hunger and Champion of Diversity networking groups. Pam has worked with Island Harvest (NY), City Harvest of Chicago, and a proud recipient of the Sodexo Foundation Back Pack Program grant. Pam served as an Ambassador on a Nutrition and Wellness Delegation to South Africa with People To People International. Pam served on the Board of Directors as the Program & Events Committee Chair for the NYC chapter of American College of Healthcare Executives (ACHE), coordinating continual education and networking experiences for the 1,800 members of Healthcare Leaders of New York (HLNY).
A native of New York, Pam graduated from Queens College, CUNY, in Flushing, NY with Bachelor of Arts degrees in Home Economics and Clinical Nutrition. Pam completed an Executive Masters of Healthcare Administration (MHA) at George Washington University, Washington DC and now in the final process of completing Lean Six Signa Black Belt certification.